Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Kirkby Stephen
GPhC Registered Online Pharmacy | GPhC No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Kirkby Stephen collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Kirkby Stephen is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Kirkby Stephen and across the UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, current medications, weight, BMI, and relevant clinical data provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site
Communications: Records of any messages, emails, or enquiries you send to us

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved recommendations
To process and dispatch your orders, with delivery within 1 working day once approved by our pharmacist
To maintain accurate clinical records as required by GPhC standards
To communicate with you regarding your treatment, orders, or any safety concerns
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our website and services based on usage patterns

We process your health data under the legal basis of providing healthcare treatment and complying with regulatory obligations. We will never sell your personal data or use it for unrelated marketing without your explicit consent.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand site traffic and improve user experience
Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary or required for your safe treatment
Delivery partners: Your name and address are shared with our courier service solely to fulfil your order
Payment processors: Secure third-party payment providers who process transactions on our behalf
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
IT and hosting providers: Who support the operation of our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where legally required. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Kirkby Stephen
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect changes in our practices or applicable legislation.